The Adelaide BPMLink presentation this evening provided an interesting insight into achieving process improvement through the implementation of a technology platform and the adoption of dynamic processes. I have previously written that I do not favour either of these approaches; however I am having a re-think!
Jane and Marc from Bradham Consulting discussed a process that they successfully implemented using the Handysoft BPM suite and more specifically utilising the BizFlow Office Engine. The business process dealt with very sensitive material that needed to be handled differently depending on the nature of the content; dynamically determined tasks allowed for each instance of the process to be automated while still being controlled and audit-able.
One of the lessons learnt from this exercise was the need to also educate the participants in IT to ensure they have the required level of maturity. I have often through that a big part of the facilitation activities for improving processes is to educate the participants on process management thinking; IT is now an additional important step.
Marc gave us another tip – to help the participants understand the process; get them to draw it.
The team mentioned that there was a large amount of effort put into developing the forms, including incorporating the “reality” processes that were not part of the original analysis. This mirrors my own experience, where I have seen traditional BPMS solutions full short because they do not handle the interface between the user and the automated process – and that is where the majority of the business rules and logic can reside.
My final thought was that the project demonstrated a good use of technology to solve the business problem; which was not necessarily improving the business process. BY doing this well, the organisation is now better equipped to embrace real process management. I’m shifting my approach, how does this compare to yours?
I feel like singing, my favourite BPM conference is coming up in July and the event looks great!
Leonardo Consulting Process Days is on in Sydney from July 26 to July 29. It is at the Masonic Centre; which was a great venue last year.
You will find an overview of the program on the Process Days website. I am really looking forward to seeing Alec Sharp in person and to hear presentations from our peers across industries. The Global Discussion Panel will definitely be worth while.
Process Idol is going to be interesting. Anyone want to warm up your signing voices and join me for some fun?
The website is now open for registrations, please let me know if you are attending as the real value is the catch up and discussion between sessions!
p.s. Have a close look on the website and see if you can find me?
Roger Tregear from Leonardo Education and ProcessDays has announced 2 interesting upcoming BPM training opportunities.
The first sessions are entitled “Creating Business Process Success”. They are scheduled for March and involve the trio of Andrew Spanyi, Michael Roseman and Roger Tregear himself. The sessions sound very interesting and very practical – an opportunity to learn the real BPM and how to Engage, Improve and Sustain. For more information go to the Leonardo Education website.
Following on from the upcoming ProcessDays conference in July, Alec Sharp will be visiting Australia. I am looking forward to seeing Alec in person after our short exchanges during the “live” session at last years event.
Thanks to Roger and Leonardo Education for organising these great sounding sessions! Let me know if there are any other events coming up in Australia – we don’t get that many good BPM seminar opportunities in Australia. The more we can support them, the more international experts we can talk into visiting (I know they really enjoying coming down under 🙂
Get Set! The program for Leonardo Process Days 2009, August 3-6, in Sydney Australia, has been released. Check it out!
I am really looking forward to this conference and I would love to share a drink and a story with you. You can register now on the Leonardo website. Let me know if you are going; as I would like to share our thoughts and expectations leading up to, and after the event.
Are you going? Add a comment to let me know what you would like to get out of the conference or why you may not be attending this year?