How do you do Process Management?
Just like the Business Processes that you are planning to manage, the steps that you need to follow to define, design and manage processes are themselves a Business Process.
Therefore the first step to implementing Business Process Management (BPM) is to design The Process of Process Management. This is commonly referred to as a BPM Framework. Some authors like to use BPM Methodology; however I use Framework as there is often a number of methodologies incorporated into the framework, such as Project Management, Process Improvement and Software Development.
The BPM Framework is often quite straightforward, incorporating components of;
- Understanding the organisation and strategy
- Determine Business Processes and areas for improvement
- Select and plan a project to improve a Business Process
- Operate & Monitor
- Continually Improve
Selecting a BPM Framework
Generally you cannot walk into a shop and buy a BPM Framework, just like you cannot find and buy a Business Process – They are specific to your organisation. Some communities and standards organisations are working on sharing processes across organisations; however the processes usually require some customisation to suit your organisation.
Accordingly developing a BPM Framework in your organisation can be a long and costly initiative requiring a person with reasonable skill in Process Management – as well as a high level of commitment.
There are generic BPM Frameworks available; however they are usually included in either BPM education programs or as part of a BPM software vendor solution. If you can utilise one of these resources then this can definitely fast-track the BPM Framework development process.
BPM Education and Frameworks
Most BPM consultants and trainers work is based on a BPM Framework that they have developed or licensed. Education is a good way to adopt a framework as you will get access to the BPM Framework, you will gain the skills required to implement it and on-going support from the consultant or trainer to assist with future initiatives or training.
Selecting BPM consultants or vendors is not a simple task as it is often difficult to get the full detail of what is available until you commit to a program of work. Like most consulting arrangements you will often have to make a selection on how well you think the consultant will work with the requirements of your organisation.
For more information on specific BPM Frameworks, look for the articles on this site that are tagged with the key word “Framework” for up-to-date information.
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