Glossary

What do all these Business Process terms means?

Links to Wikipedia definitions or related pages are provided where they are available


As-Is – The current state of a business process.

Business Service – A software solution that provides a discrete set of functionality to business processes often abstracting over a computer based solution.

Benefit Realisation – The process of ensuring than an output from a process results in the intended benefit for the customer or stakeholder.

Business Process – A sequence of activities that is designed to deliver measurable value to stakeholders, efficiently, effectively and that is consistent, repeatable and sustainable.

BPM – Business Process Management – A holistic management methodology to deliver value to customers and stakeholders by managing efficient and effective business processes.

BPMN – Business Process Modelling Notation – A standard for graphically representing models of business processes.

BPMS – Business Process Management System – A software solution that supports all aspects of managing and operating business processes.

Capability – An activity, resource or skill within the business that can be utilised to deliver an activity within a business process. e.g. Process Modelling standards that are used to create Process Models.

Change Management – The process of managing the cultural and technical aspects of any change to the current way activities are performed.

CoE – Centre of Excellence – An area within the organisation that specialises in a particular discipline. A process CoE often is responsible for the standards, methodology and enterprise management of processes.

Core Process – A process that is directly responsible for delivering value to stakeholders. Alternate process are Support and Management processes.

Enabler – A resource that is utilised (not transformed) by a business process. Each resource can be re-used or utilised across many business processes.

End-to-End – The definition of a business process that it encompasses all of the activities that are performed from the initial event all the way through to benefits realisation.

Enterprise Architecture (EA) – The process of defining an organisations intended approach to managing process, business services, IT systems and standards.

Governance – The process of managing the accountability and responsibility for all aspects of managing process including each business process, organisational strategy, alignment and the process management methodology.

Guide – A resource that a business process is done according to, e.g. regulation, knowledge or policy.

IGOE – Inputs, Guides, Outputs, Enablers – A model used to define the scope of a process. Can be referred to as a Process Scope model.

Initiative – Any activity designed to change a business process or capability.

Input – A physical or information asset that is transformed by a business process.

KPI – Key Performance Indicator – A measure of the success of a business process.

Maturity Audit – A process of measuring the level of capability and the implementation of strategy related to business process management (or any other discipline) within an organisation.

Management Process – A process that provides a management function that does not deliver direct value to a stakeholder. An example of a management process is reporting and audit. Management Processes support the efficient operation of core processes.

Outcome – The intended result of a Business Process, when benefit is delivered to the customer or stakeholder.

Output – The physical or information asset produced by a business process.

Process – A sequence of activities completed to achieve an outcome.

Process Change – The process of improving a business process and implementing it within the business.

Process Improvement – The process of analysing a process to change it from a current (as-is) state to a new (to-be) state.

Process Measure – A measure of a business process that demonstrates where value is being delivered to a stakeholder.

Process Model – A graphical representation of the steps in a process.

Process Owner / Manager – A role within the organisation assigned to the person who is held responsible for the performance of a business process. The role is responsible for the business process delivering it’s intended benefits regardless of where the work is performed across the organisation. Different terms are often used to separate the person who is responsible for the business process and the person who manages the day-to-day operation of the process, if this is the case a clear definition needs to be understood within the organisation.

Process Scope Model – A model that analyses a process and the associated KPIs, Inputs, Outputs, Guides, Enablers and their associated Business Process. The Process Scope model can be referred to as an IGOE model. The purpose of the Process Scope model is to decide on the scope of the project to improve the designated business process.

Service Oriented Architecture (SOA) – A method for organising software assets in a way that implements design principles that supports functional separation and reuse-ability.

Stakeholder – Anyone who has an interest in, is impacted by or receives value from a Business Process. Different types of stakeholders will have a different relationship with a business process and improvement initiatives.

Sub-process – A process that represents one of a number of processes that when connected form a larger business process. Sub-processes are generally independent and can be included as sub-processes in a number of business processes simultaneously.

Support Process – A process that is required; however it does not provide direct value to the stakeholder. An example of a support process is a records management or archiving process. Support processes usually support the efficient operation of Core Processes.

To-Be – The intended, new state of a business process after the implementation of a process improvement initiative.

Value Chain – The end-to-end set of processes that define how a business provides value to it’s customers or stakeholders. Most business will usually have only a small number of value chains that stretch across the business.

Value Stream – Another term for a value chain.

Work Practices – The work done by people to complete their required outputs. This term can be used in relation to work that is done as part of or independent of a defined business process.

If you would like to see any terns added to this page, please add a comment.

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One Response to Glossary

  1. Scott Baird says:

    Business Process basically for business improvement and development. I agree with your steps which you define in your post. This steps helps in business growth. Thanks fro sharing such a nice and effective post.

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