Comments on: Does the Customer have a place in the Process? http://processexecutive.com/blog/2010/03/does-the-customer-have-a-place-in-the-process/ Thoughts and discussion on all aspects of Business Process Management and Organisational Performance Wed, 16 Jun 2010 15:25:47 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Column 2 : links for 2010-03-08 http://processexecutive.com/blog/2010/03/does-the-customer-have-a-place-in-the-process/comment-page-1/#comment-62 Column 2 : links for 2010-03-08 Mon, 08 Mar 2010 19:01:51 +0000 http://processexecutive.com/blog/?p=164#comment-62 [...] Does the Customer have a place in the Process? | The Process Executive Why you need to include the customer as a role in your business process, especially if you want accurate end-to-end times. (tags: bpm business) [...] [...] Does the Customer have a place in the Process? | The Process Executive Why you need to include the customer as a role in your business process, especially if you want accurate end-to-end times. (tags: bpm business) [...]

]]> By: Craig Westbury http://processexecutive.com/blog/2010/03/does-the-customer-have-a-place-in-the-process/comment-page-1/#comment-60 Craig Westbury Mon, 08 Mar 2010 10:01:48 +0000 http://processexecutive.com/blog/?p=164#comment-60 Thanks for sharing Alexandre, I really like the coffee example - it explains the Customer Perspective in a simple and elegant way. Cheers Craig Thanks for sharing Alexandre, I really like the coffee example – it explains the Customer Perspective in a simple and elegant way.

Cheers
Craig

]]> By: A. Samarin http://processexecutive.com/blog/2010/03/does-the-customer-have-a-place-in-the-process/comment-page-1/#comment-58 A. Samarin Mon, 08 Mar 2010 07:55:25 +0000 http://processexecutive.com/blog/?p=164#comment-58 In the modelling of business processes I recommend _explicitly_ model the behavior of all (including external, e.g. a customer) participants. A couple of examples in BPMN are below: http://www.slideshare.net/Olbrich/process-experience-the-coffee-example-2103831 http://www.slideshare.net/samarin/process-practical-patterns-si Thanks, AS In the modelling of business processes I recommend _explicitly_ model the behavior of all (including external, e.g. a customer) participants. A couple of examples in BPMN are below:

http://www.slideshare.net/Olbrich/process-experience-the-coffee-example-2103831
http://www.slideshare.net/samarin/process-practical-patterns-si

Thanks,
AS

]]>